Customer Service
For help with renewals, subscription adjustments, and billing issues; account maintenance
(including IP updates, preference settings etc.); dissertations ordering, pin
reactivation and download assistance; and dissertations author/school relations.
United States & Canada
Outside United States &
Canada
Technical
Support
Technical assistance for ProQuest electronic products, including
authentication and linking issues, error messages or search strategies.
United States & Canada
Outside United States &
Canada
Mailing Address: Customer Service and Technical Support
Customer Service For United States & Canada
Phone |
Fax |
Hours |
||
CultureGrams, SIRS, and eLibrary Products |
+1.800.521.0600 ext. 77112 |
+1.877.337.7015 |
Monday-Friday: |
|
Dissertations Products (Ordering and Pin download) |
+1.800.521.3042 |
+1.800.864.0019 |
Monday- Friday: |
|
Dissertations Author & School Relations |
+1.800.521.0600 |
+1.734.997.4113 |
Monday-Friday: |
|
ProQuest (legacy, new platform), Illumina, Chadwyck-Healey, and all other online products |
+1.800.521.0600 |
+1.877.337.7015 |
Monday-Friday: |
|
Microform and Paper Products |
+1.800.521.0600 ext. 72873 |
+1.800.864.0019 |
Monday-Friday: |
|
| U.S. Federal Government Contracts |
|
+1.800.521.0600
ext. 77021 |
+1.888.241.5612 |
Monday- Friday: 9:00AM-6:30PM EDT |
Customer Service Outside United States & Canada
(+800 represents the International access code to dial out from your country / the country you are calling from)
Phone |
Fax |
Hours |
||
Dissertations Products (Ordering/ Pin download) |
+800 4997 4111 +1.734.761.4700 ext. 77040 |
+800 4997 4210 +1.734.997.4210 |
Monday-Friday: |
|
Dissertations Author & School Relations |
+1.734.761.4700
ext. 77020 |
+1.734.997.4113 |
Monday-Friday: |
|
Microform and Paper Products |
+800 4997 4111 +1.734.761.4700 ext. 72825 |
+800 4997 4210 +1.734.997.4210 |
Monday-Friday: |
|
ProQuest (legacy, new platform), Illumina, Chadwyck-Healey, and all other online products |
|
+800 4997 4111 +1.734.761.4700 ext. 77120 |
+800 4997 4210 +1.734.997.4210 |
Monday-Thursday: |
Technical Support For United States & Canada
Phone |
Fax |
Hours |
||
CultureGrams, SIRS, and eLibrary Products |
+1.800.889.3358 ext. 77113 |
+1.734.997.4268 |
Monday-Sunday: |
|
ProQuest (legacy, new platform), Illumina, Chadwyck-Healey, and all other online products |
+1.800.889.3358 |
+1.734.997.4268 |
Monday-Sunday: |
Technical Support Outside United States & Canada
(+800 represents the International access code to dial out from your country / the country you are calling from)
Phone |
Fax |
Hours |
||
CultureGrams, SIRS, and eLibrary Products |
UK Free Phone Number Alternate International Free Phone Numbers +800 4997 4111 +44 1223 271 496 |
+800 4997 4210 +1.734.997.4210 |
Monday-Friday |
|
ProQuest (legacy, new platform), Illumina, Chadwyck-Healey, and all other online Products |
|
UK Free Phone Number Alternate International Free Phone Numbers +800 4997 4111 +44 1223 271 496 |
+800 4997 4210 +1.734.997.4210 |
Monday-Friday |
Mailing Address For All Locations:
Mailing Address: |
United Kingdom Mailing Address: Technical Support only |
| ProQuest | ProQuest |
| Attn: Customer Service or Technical Support | Attn: Technical Support |
| 789 E. Eisenhower Parkway | The Quorum |
| P.O. Box 1346 | Barnwell Road |
| Ann Arbor, MI 48106-1346 | Cambridge UK, CB5 8SW |
| U.S.A. |
